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Buyer FAQ
Quick answers for early-stage transformer, switchgear, and EV charger project inquiries.
Can Longxiang customize voltage, capacity, or cabinet configuration?
Yes. Custom specifications are available on request after engineers review your voltage, capacity, application, and installation requirements.
Do you support OEM or project-matched equipment?
OEM-style requirements and project-matched transformer, switchgear, and charging equipment can be discussed with the sales and engineering team.
Can you discuss projects in the Middle East, Africa, or Southeast Asia?
Yes. Longxiang can review requirements for these regions, especially industrial parks, distribution networks, PV projects, and charging station scenarios.
Do you provide technical selection support?
Yes. Share your country, product type, quantity or project scale, required voltage or capacity, and application scenario for technical review.
What warranty and after-sales support is available?
Warranty terms are confirmed by project and product scope. Support can include email follow-up, remote technical guidance, and spare parts consultation.
How can I get a quotation?
Submit the form with project requirements. A clear requirement helps the team provide product selection, technical feedback, and quotation follow-up.
Can you provide English materials?
Product catalogs and technical documents are available upon request. Public downloads are limited while English and Arabic catalog versions are prepared.